Delivery and Returns
All shipments are fully insured. Delivery to the UK is by Royal Mail. Shipments to the rest of the world are by FedEx or DHL.
We offer a 14 day no-hassle return policy.
We only put merchandise in first class condition onto our website and we describe all items in full detail. Even so, upon receipt of an item you might find that its not quite all that you were hoping for and that's alright. We don't ask you to justify why you want to return something, we simply ask that the item is returned to us in no more than 14 days from the date of receipt. As long as the item is in the same condition as when it left us, we will refund the full cost of the item, no-hassles guaranteed. If you decide to return an item, we do ask that you notify us by email or telephone as soon as possible and make sure to use a fully insured, fully tracked, signed for shipment method. Its as simple as that.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. As long as the item is in the same condition as when it left us, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received an expected refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to: Linda Jackson, 53-64, The London Silver Vaults, Chancery Lane, London, WC2A 1QS, United Kingdom.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable.
Please be sure to use a fully tracked, fully insured, signed for method of return delivery.